Our concept revolves around qualitative and quantitative research.
Qualitative research aims to get a better understanding through first-hand experience, truthful reporting, and quotations of actual conversations. It aims to understand how the participants derive meaning from their surroundings, and how their meaning influences their behavior.
Quantitative research is the process of collecting and analyzing numerical data. It can be used to find patterns and averages, make predictions, test causal relationships, and generalize results to wider populations
Our concept is a combination of the above-mentioned methods
We talk to your existing or past clients and will ask the 3 open-ended questions:
1. Why are you a client with company X
2. What would you like to improve with company X
3. What else would you want to buy from company X
We use the worldwide excepted Net Promoter Score as a benchmarking tool as well as get your existing clients to grade you on 5 aspects:
-Assortment and available services
-Service and helpfulness
All data will be translated in easy to understand graphs, charts and recommendations that we will present to you during a workshop and deliver in a report.
These hands on results can be used to improve your conversion immediately.
More information, schedule a quick call: https://calendly.com/salessourceglobalresearch